Returns Information

Our policy on returns and exchanges.

Our Returns Policy

We hope you are delighted with your order. However, if for any reason you are not completely satisfied, we are happy to offer a refund or exchange on all goods returned to us within 28 days of purchase, provided they are in their original, unopened and unused condition.

How to Return an Item

To return an item, please follow these steps:

1. Contact our customer service team to obtain a Return Authorization Number. You can reach us by phone at +44 7931 993010 or via our Contact Us page.
2. Package the items securely in their original packaging. Please include your original invoice or a note with your name, address, and Return Authorization Number.
3. Send the package to our returns address, which will be provided by our customer service team. Please note that you will be responsible for the cost of returning the items to us.

Damaged or Faulty Goods

In the unlikely event that your order arrives damaged or faulty, please report this to us within 48 hours of receipt. We will arrange for a replacement or a full refund, including any delivery charges. We may ask for photographic evidence of the damage to assist with our investigation.

Refunds

Once we receive your returned items, we will inspect them and process your refund within 14 working days. Refunds will be credited to your original method of payment.

Contact Us

If you have any questions about our returns policy, please do not hesitate to contact us.